This past week, my team and I had one of the most important discussions that we could have. We discussed great customer service, and how customer service affects business long-term.
Great customer service will always lead to a huge number of repeat business and referrals. We must be obsessed with giving great customer service. Regular communication is key to creating a pleasant customer experience. Be sure to communicate with your clients throughout both the listing and sales processes. Update them often. If you need to, create a simple checklist for yourself, and refer to it so that providing great service becomes part of your routine.
Of course, make sure to treat your clients as you would like to be treated. Our customers are our biggest asset, and we must treat them with respect.
In order to ensure good service, my team and I discussed sending a survey to all of our clients after closing. This way we will get feedback on whether the transaction was positive or negative. We can see what we are doing well, and what we need to work on.
If you have any questions, simply email me, post a comment down below and please forward this to someone you know. Also, send us your referrals if you know someone who wants to buy or sell real estate; we want to send you a bunch of referral fees this year! Thanks and have a great day.
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